At All Square Solutions, we do everything we can to make sure our customers and clients get the best possible service. Each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service at all times. Once we are in receipt of your complaint we will deal with it promptly, effectively and in a positive manner.
1) We will acknowledge your complaint within 5 working days of receipt of your complaint. We could do this via phone and/or letter depending on what your most preferred method of contact is.
2) We will investigate your complaint and endeavour to send a formal response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a formal response within this timeframe, we will send you an update on the progress of your complaint at this time.
3) We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.
Call 0845 8681226 or email email@example.com
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